All businesses aim to deliver outstanding service that encourages returning and referring clientele. However, some people embrace tactics that prevent the outcomes they desire. A recent issue motivates today’s blog insights regarding ‘One strategy worthy of deletion for business’ and applies to personal matters.
My Story
We all occasionally make errors, and taking ownership is vital in business. Otherwise, trust fades quickly, along with any potential to conduct future business. The one strategy worthy of deletion is the Blame Game, as it’s one where everyone loses. Some allow their ego to get in the way of making rational decisions and statements.
Seek Understanding
The better approach is to accept an upset that does not fulfill expectations, especially if someone cannot keep their original promise. Often, the immediate reaction is for anger to overtake better judgment. It is the point where a better sales strategy comes into play:
Ask questions respectfully to inquire about the change in plan for understanding.
Listening to the answers and the reasoning indicates that the other party is looking for an excuse not to fulfill their obligation or if they are being truthful. Know that events are sometimes beyond control, and forgiveness is the better response. Once we understand how to reconcile the matter, revising the approach and moving forward becomes more manageable.
Seek New Agreements
We can explore new possibilities together once we understand the reasoning behind a mishap. The better news about an error is that it guides us to avoid similar instances in the future. Learning from every experience is essential to grow and advance.
Seek Long-term Relationships
First and foremost, trustworthiness is essential for a long-term relationship. Next, the commitment to help one another is also an important element. Ego has no place in business and doesn’t pan well in private lives. Respect and striving to help one another advance is the better approach to business and personal long-term relationships.
When prospects and clientele note that their representatives do not make excuses but strive to uphold their end of agreements and promises, the long-term relationships cement for business growth to take hold.
Your Story: One Strategy Worthy of Deletion for Business
The first step is to admit whether you must delete the popular strategy of allowing ego to affect decisions by playing the blame game. And if that isn’t your style to play, then quietly congratulate yourself. A more peaceful, practical, and successful approach toward others is humility, respect, and listening to desires before offering suggestions.
Observation Is An Excellent Teacher
Upon observing management, peers, or individuals outside of work communicating in an undesirable way, promise yourself not to mirror the same. Consider doing the opposite to see if it produces better results.
In business, the strong-minded will speak up to make their case. But sadly, most will go into hiding to avoid unfriendly conversations. Worse, if the bullying is a constant, the employee(s) will seek work elsewhere. It happens all too frequently and adversely affects the company’s bottom line.
Leaders Model
Better leadership will model the inclusion of all in discussions of all types. When errors occur, they will ask an individual why they believe the incident occurred. Only then can a meaningful conversation and a solution arise for the better.
Self vs. The Greater Good
The idea that one is more important than everyone else adversely affects business growth. It’s like the concept of being highly competitive vs. collaborative. Upon accepting the idea of working together with others for the greater good, the outcomes become far more significant than original expectations.
Long ago, the sales motto was to work for a win-win, referring to the salesperson and client. However, with a community for a global audience in mind, the results become far more robust than one initially imagines.
In Conclusion: One Strategy Worthy of Deletion for Business
Eliminate the idea of self-importance and that you alone have all the answers. Instead, view everyone as equally essential and realize they can contribute to a far more robust outcome by working together.
Thank you for your input; we can only strive to improve the communications atmosphere across all generations.
The blame game didn’t work when I began my professional life 50 years ago and it does not work now. Millennials, Gen X and Gen Z will not are less likely to stay in a toxic environment. Organizations that do not change will not exist much longer.