CLICK BELOW TO REDISCOVER HUMANITY
A DECADE+ OF STORYTELLING POWERED BY THE BEST WRITERS ON THE PLANET

Moving Can Be a Great Customer Experience If It’s Done The “Fantastic Way”!

Business Edge-smart growth strategies-marciaBusiness – like life is always changing. When your business is dealing with customers’ life changes, for example moving them from one place to another whether it’s across town or across the world, you need to keep a cool head, a caring heart and project management hands.

My guest on this episode of The Business Edge is Francey Beall, one of the owners of Fantastic Moves. Francey knows each customer’s move represents a significant transition in their life. She tells how she and her management team have built a culture that truly cares about the customer’s experience. Here moto is Happy Employees = Satisfied Customers ….but really we want them to say it was Fantastic …not just satisfied.

Listen to This Podcast and Learn:

  • How her motto is translated daily in doing business the “fantastic” way.
  • Why marketplace changes lead to the rebranding of their business that was doing well
  • Their hiring method: Selecting employees who are both skilled and have the right attitude
  • The way to build a culture that truly cares about the customer’s experience: I can attest to that because I was a recent customer.
  • How the three owners work as a team aligning priorities and responsibilities which results in a better work environment and a better bottom line.

Smart Moves Tip From Francey:

Make sure employees are in positive frame of mind especially if they are the interface between the customer and the company. If a valued employee comes in worried about a water bill that’s due today and he doesn’t have the money, pay it for him. Discuss later how he will pay you back. What you want is an employee who is totally focused on satisfying the customer, not on his or her problems.

My Motto Is:

If you do what you always did, you will get what you always got. Therefore, MOVE outside of your comfort zone; that’s where the MAGIC happens.” To bring that magic to your leadership and business, subscribe to Marcia’s monthly Execubrief: Business Edge- Smart Growth Strategies with insights, intelligence and inspiration on how to build great businesses that matter- those that do well and do good.

Did You Know That a New Kind of SMARTS is Needed?
75% of leaders are derailed for reasons related to emotional competencies, including inability to handle people problems, unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust. – Center for Creative Leadership. Do you want to boost your emotional and social intelligence and be a more effective leader? Let me help you do it!

Marcia Zidle
Marcia Zidlehttp://www.smartmovescoach.com
Marcia Zidle, The Smart Moves Coach, is a national known board certified coach and keynote leadership speaker who guides organizations that are planning, or in the midst of, ambitious growth and change. As a career strategist, she works with professionals, managers and executives who want to build • shape • brand • change • vitalize their careers. She’s been selected by LinkedIn’s ProFinder as one of the best coaches for 2016!Her clients range from private owned businesses to mid-market companies to professional service firms to NGO’s. With 25 years of management, business consulting and international experience, she brings an expertise in executive and team leadership; employee engagement and innovation; personal and organization change; career building and development; emotional and social intelligence. Your Future Starts Now With Marcia!

DO YOU HAVE THE "WRITE" STUFF? If you’re ready to share your wisdom of experience, we’re ready to share it with our massive global audience – by giving you the opportunity to become a published Contributor on our award-winning Site with (your own byline). And who knows? – it may be your first step in discovering your “hidden Hemmingway”. LEARN MORE HERE


TAKE STROLL INSIDE 360° NATION

TIME FOR A "JUST BE." MOMENT?

ENJOY OUR FREE EVENTS

BECAUSE WE'RE BETTER TOGETHER