Consumers are shifting to using their mobile devices to call hotels and travel destinations to book due to the amount of friction in the booking process. Consumers are finding it easier to call to book rather than trying to use their cell phone’s mobile booking applications, to search for the accommodations they desire and punch in their credit card information. The measurability of mobile bookings gives the hotelier the opportunity to build a relationship with the consumer by having a human voice connect with them.
Measure Hotel Reservations Through Increased Mobile Bookings
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