By Debbie Ruston, Featured Contributor
We are taught the basics of proper manners and etiquette when we are growing up. Very often it seems to be forgotten in the business world. The same manners and etiquette do apply.
1. Saying thank you – Just as we would say thank you for a nice gesture in our personal lives, it applies to gestures of kindness in and out of the office.
2. Respecting peoples time – We all live in a busy world. Everyone has priorities and schedules. Be respectful of other people’s time, just as you would expect that in return.
3. Be on time for appointments – Appointment times are set for a reason. The people involved are committing to setting the time aside for each other. If one party doesn’t show, it has wasted the other person’s time they put aside that could have been spent doing something else.
4. If you can’t be on time, have the courtesy to call or make contact in whatever way possible. If you are stuck in a traffic jam, everyone has had this happen and understands. Have the courtesy to call, email or text to respect the other person’s time.
5. Be authentic – Have you ever been so involved in a project that you just lost track of time and missed an important call? Have the courtesy to call and tell them what actually happened. You will be amazed at the respect this gains for being honest.
6. Do what you commit to. It helps to get organized and keep track of commitment deadlines in your daytimer. When you have things written in with deadlines, you have a visual reminder to keep you on track so that you don’t get off track with other projects.
Above all, never think your time is more important than someone else’s. We all have lives, commitments and schedules. Have the courtesy to be up front if you are too busy at the moment and make suggestions on what you can commit to.
Making these simple points part of who you are, builds credibility, trust and respect….that is the type of person that people want to do business with.