Maybe it’s stating the obvious when I say that retaining an existing customer is vastly easier than trying to get a new one. Corroborating statistics aside, if consumers possessing established rapport with your brand are so valuable, then that means your guest relations activities must be paramount to your success. And indeed they are. Every hotel and hoteliers understands – on some level at least – the importance of continuing guest relations or appreciation.
The Manager of Guest Mentorship
SOLD OUT! JOIN OUR WAITING LIST! It's not a virtual event. It's not a conference. It's not a seminar, a meeting, or a symposium. It's not about attracting a big crowd. It's not about making a profit, but rather about making a real difference. LEARN MORE HERE