Magic Of Media – Weighing The New With The Old

As any Public Relations expert – Hospitality specialist or any other – knows, media is the veritable best man, the strongest ally and one of the most powerful tools in the PR toolkit. Nobody can deny the usefulness and power that the media mix holds over a PR person’s overall role. So much so that in many companies and PR agencies, the efficacy of a PR person’s performance is measured by media presence garnered for the company represented.

Today, a PR person is spoiled for choice, between the old and new media. Some professionals are from the old school of thought and still hold the old media in a prominent place while warming up to the idea and prospects of the New Media. There are others who are fans of PR 2.0 so much that they make the mistake of ignoring the traditional media, of course at their own risk. But the wisest are those who hold both kinds in esteem and continue to reap benefits out of the two. As we all know, there are distinct qualities that set one apart from the other and enjoy brownie points over the second when brought to comparisons. Since the success of our campaign and PR Strategy depends on devising a good mix of the two types of media, here is a quick snapshot of the Top Five pluses and minuses of both kinds of media –

Old, Traditional Media

TOP FIVE +es –

  1. It is the best form of credible and creditable Third Party Endorsement.
  2. To appear in a top-notch publication immediately ups or reinforces the profile of your Brand in the minds of the significant publics. Think Condé Nast, WSJ, New York Times, The Guardian, Forbes, Fortune and you get the picture.
  3. To be written about by the renowned reviewers/writers of these publications is a major achievement in media presence. Imagine getting a first class rating by the likes of Gostelow, Middlehurst, Weinstein and see how proud and pleased the owners, management and the guests are.
  4. Mention in traditional media has a sense of permanence to it. The news report can be filed and archived and can easily be dug into when it needs to be referenced again.
  5. It is easier to control what is being written about you (either through your Press Release or on account of your established relationship with the media representative) and form opinions in the traditional media as compared to the information circus that exists in the New Media.

TOP FIVE –es –

  1. It faces the danger of getting dated and being lost in the annals of time. A news story that appeared in print at so and so date gets time stamped; a Tweet or update on a Company Website / Facebook page can be put out at one time and easily resurrected in a new avatar at another.
  2. The negative review hits the Brand hard, going by the same logic of appearing in a top-notch publication and written by the high profile reviewer.
  3. In today’s times of excessive information being delivered to your desktop, laptop or palmtop every second, it may face the risk of getting lost in the deluge.
  4. With new information coming up every second, your article in traditional media can become old news sooner than you think.
  5. Because of the timelines, it adheres to, there exists an inherent gap between sending of your press release or a journalist reviewing your product and the actual appearance of the story. That could be on account of a backlog of stories in hand with the media or something of more importance coming up at short notice. Many a times your news report gets printed as a post-event publicity and that is half the battle lost.

New / Social Media

TOP FIVE +es –

  1. You can control what is being said about you through your blog, pages, updates, and tweets.
  2. You have a direct access to your guests and can reach them with ease in relation to your news, offers, and promotions.
  3. Instead of just one media platform, you have the ability to turn your news into a viral phenomenon and see it appear in several media planks simultaneously.
  4. You have the opportunity to send out more information about yourself. There is no restriction on how much you want to or can share.
  5. The power publications and the publicists that pack a punch are also on the New Media. Which means they can not only continue to write about you in the online editions but can also do so in their personal spaces of blogs, twitter page etc. which also enjoy additionally huge following.

TOP FIVE –es –

  1. You have less control over what people say about your product through their blogs, pages, updates, and tweets.
  2. In the New Media, just about anybody can turn a writer or opinion maker and send their comment into the Social Media whirlpool. This can and does include your guests who can make direct comments on their experience. The realm of news does not just belong to the journalists anymore.
  3. You must ensure that your news is meaningful and useful to the guest for it to be lapped up and for it to be something that your guests look forward to. Otherwise, it is very easy for you to become an irritant and face the risk of being unfriended, unfan-ed or unfollowed.
  4. It is difficult for you to control the vehicles where you wish to appear, keeping in mind your Brand personality and profile. Through the channels of New Media, your brand can find presence even in those media outlets in which you do not wish to appear.
  5. It is hugely difficult to grab the attention and enjoy readership penetration as the window of appearance and presence has been sizeably shortened in the flux of all that information that floats in the world of Social Media World; be it Blogosphere, Twitterdom, Facebook zone, LinkedIn Groups, YouTube or innumerable others.

Going by this measure, Social Media is several notches up as compared to the traditional tactical vehicle of Direct Marketing.

And a final comparison – to have my piece or property featured in a publication of repute is a prominent feather in my cap. But then the Social Media opens up a whole new world with its wide reach and focused penetration. It also offers the advantages of “viralability” with sharing and re-sharing and being followed by the key groups of audience that we wish to address. Going by this measure, Social Media is several notches up as compared to the traditional tactical vehicle of Direct Marketing. With the latter companies often lamented whether the expensive mailer was being read by the CEO or his secretary. There was always the question mark about whether or not that pricey, glossy flyer was managing to hold the interest of the end user for the right amount of time, ensuring grasping of the offer that you wished to sell.

I am from that group of people who believes that we will always get to hold and feel the crispiness of newspaper with our morning cuppa, that we will still leaf through glossies and not just at salons or clinics and that in spite of the upsurge in the demand for Kindles we will still get to hold and smell the mustiness of paperbacks and hardbound, at least in our lifetime. I also belong to the set that uses the socially relevant New Media optimally, intelligently and with such mastery that it reaps rich dividends for the Company we represent.

In my PR scheme of things, both the media have their place, position and prevalence and both need to be used effectively in order to enable me to stay on top of my game and you on yours.


L. Aruna Dhir
L. Aruna Dhir
L. Aruna Dhir is a Hospitality & Feature Writer and Columnist for some of the world’s highest-ranked Hospitality publications. Her industry writings are syndicated to the finest global hospitality bodies and used as references in case studies and hotel schools. Aruna runs an exclusive channel on the award-winning media digest, BizCatalyst 360° called “Hospitality Matters” based on her hospitality industry insight and commentary. Aruna is a recognized and national-poll winning Corporate Communications Specialist, PR Strategist, and Writer. A seasoned hotelier, Aruna loves to present hospitality industry watch, insights, case studies, and analysis to her ever-increasing base of global readership. Aruna has over two decades of experience in Hospitality Communications and Brand Management and has worked with some of the best global hotel companies. In her last corporate role, Aruna was the Director – Public Relations at The Imperial New Delhi, where she was part of the core group and was responsible for re-launching The Imperial as one of the finest hotels in India and Asia. Aruna’s hotel experience includes leading the Marketing Communications and Public Relations portfolio for flagship properties at The Oberoi Group and Hyatt International. She also helped launch the Vilases as the uber-luxury experiences from the Oberoi stable. As an industry expert, Aruna has launched brands, developed training modules, created standardization dockets on business communication, written manuals, conducted Image Study & Positioning Analysis, and led media campaigns of Australian Ministers in India. Aruna Dhir’s successful work tenure with Australia’s Diplomatic Mission in India in the capacity of Media Relations Officer, saw her working on a host of never-done-before exciting projects including the hugely rewarding organisation of Australia-India New Horizons – Australia’s largest ever Country Promotion. Aruna Dhir is the first-ever Creative Writer for the Indian greeting cards giant – ARCHIES Greetings and Gifts Ltd. The milestone puts her in the league of Helen Steiner Rice and Amanda Bradley. While with the company she came out with several series of cards sold under her byline – an unprecedented feat that has not been repeated since. L. Aruna Dhir also dabbles in poetry and has to her credit two titles of Anthologies published and marketed by Archies G&G Ltd. Aruna serves on the Board of Association of Emerging Leaders Dialogues (AELD), a front-running Commonwealth Body that works towards developing leaders and influencers of tomorrow, with Princess Anne as its international President. Aruna has been engaged in freelance work for Doordarshan – the Indian National Television, All India Radio, and Times FM. Academically, L. Aruna Dhir topped at the All-India level in her PG Diploma in Public Relations and Advertising. Aruna has been a Ph.D. scholar at Jawaharlal Nehru University, akin to an Ivy League in India. She has earned a Senior Management Course Certification from the Oberoi Centre for Learning & Development in partnership with the University of Strathclyde, Glasgow; V Dimension Management Company, London & Asian Institute of Management, Manila, Philippines. Aruna Dhir has represented India to a select group of opinion-makers in the United States, as a Cultural Ambassador under the GSE Program of Rotary International. She has also participated in the IXth Commonwealth Study Conference held in Australia and chaired by Princess Anne. Aruna is a Life Member of the Public Relations Society of India A Freelance Writer since 1987, with articles that have appeared in India’s topmost newspapers and magazines, Aruna is also a blogger, a memoirist with works published on platforms like Medium and a Book reviewer on Goodreads. In her official and personal capacity L. Aruna Dhir has and continues to work on several social awareness projects – People for Animals, Earthquake Relief, National Blind Association, PETA, WSPA,, Friendicoes to name a few. Born at Allahabad (now Prayagraj), one of the world’s oldest known cities, L. Aruna Dhir grew up and did her schooling in Dehradun, regarded as a prominent seat of academia and literature. After being brought up in the sylvan surroundings of the verdant Doon valley, Aruna chose to make the Capital City of Delhi her second home.

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  1. Good advice, Aruna. I limit how many social media sites I am connected to, and how many people I accept as “friends”. I check those sites twice a day. I read perhaps 10% or less of the posts and comment on less than 10% of those. I only write a post on any site if I feel I have something to say. Some people seem to gauge their importance and relevancy by how many hundreds of contacts they can show on these sites. I’m not impressed, anyone can do that.

    • I agree hugely with what you say. But that is an individual’s perspective. For a marketeer, social media is manna, as it is for an influencer. Amidst all its ills and limitations, Social Media has been a great thing to happen in the field of communications Ken!

    • Quantity does not often translate to quality but for an influencer or an FMCG product or a non-luxury segment hotel or a Twitterati or Instagrammer or a Politician, numbers are everything Ken.

      That is why some people have made a business out of selling bulk followers and connections, sadly.