Machine learning is an application of (AI) or as most of you know Artificial Intelligence. It allows a system to learn from experience without being programmed. The main idea is computer systems that find the data and learn for themselves. Many of the applications are in computational mathematics, IT and it helps with the vast amount of information that is required these days.
According to Ask Spoke, some real-world examples of AI in everyday life are listed below.
- Employee analytics
- Hiring process
- Employee help desks
- Meetings (Doodle/Team)
- Form Autofill
- Facility Management
- Office design
- Customer support
- Digital signatures
Even though we are all experiencing many of these processes every day, there is some skepticism of where things are going in the future. When US adults were asked how comfortable they were with AI and machine learning where robots would be doing things like healthcare, the responses were surprising. According to the Wall Street Journal, 72% are wary of automation and 33% are excited about automation.
The future is here in some ways already: driverless vehicles, computer job selection without human participation, robot caregivers for our aging population.
As technology advances, it becomes an integrated part of life. Students currently are comfortable with online classes, can’t live without their Ipads and phones. Vastly different from older generations. So for me, I see how helpful technology has been in the customer contact space, record keeping and communication. As AI evolves, so will our acceptance of it in our everyday life.