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Let Them Figure It Out

Many managers love to micromanage. They just can’t help it. They believe that telling an employee exactly how to do something and when to do it will fix all their ills. This makes the employee’s job easier. They don’t have to think. Simply “tell them what to do” for every situation and they’ll do it.

But what happens when the boss isn’t around? What do the employees do? Who do they take their direction from? This is a problem.

Let Them Figure It Out

We must allow our employees to figure things out for themselves. When there is a problem, ask them, “How would you fix this?”, and wait for the answer.

  • Challenge your team to expand their way of thinking.
  • Ask them to identify new ways of doing it. And…
  • Reward them for finding appropriate solutions to the issues faced.

You’ll be surprised at how quickly things get done without your help.


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Steve DiGioia
Steve DiGioiahttp://stevedigioia.com/blog/
With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

2 CONVERSATIONS

  1. Hi Byron, good morning.
    It’s strange that micromanagers never seem to realize that they do more harm than good and create more stress for themselves by acting that way. If they spend half as much time training and empowering their team as they do micromanaging, they will be much better off for it. And will have a happier and more productive team. Thanks.

  2. Steve: Years ago I worked for a fellow who was a world-class micromanager. He loved to hear the sound of his own voice, and had to be in on every single minute detail of every project, every aspect. It wasn’t just irritating, it was morale destroying. It finally led me to step down from a prestigious middle-management slot to become a normal, 9 to 5 worker bee again. Since that experience, I’ve decided that people like him are very insecure, and they feel their own position is constantly in jeopardy. It was difficult to watch, and to be part of.

    Thanks for this

    BE

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