Lessons From the VA Scandal, or How to Avoid a Culture of Coverups

New information about the inadequacies of leadership at the U.S. Veterans Affairs medical centers continues to be revealed daily.

The headlines are astounding, like this one from CNN.com: Bad VA care may have killed more than 1,000 veterans, senator’s report says.

In summary, for years the wait times reported by many VA medical centers in the department’s management system for measuring effectiveness were simply false. As a result, veterans have not been served well and most everyone is outraged.

After an independent investigation reported its findings, it seems that managers trained and instructed VA staff to use the false logs, the problems are systemic across multiple sites, and numerous whistleblower disclosers (more than 50) were ignored. As CNN reported, “Fear kept the VA scandal a secret.”

via Lessons From the VA Scandal, or How to Avoid a Culture of Coverups.

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