Leaders with Heart Understand That Their Own Brokenness Is a Gift

–Leadership with Heart with Special Guest Cynthia Grant

In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens through which she sees the world, and thus engages with her people, and a time when she was not the best leader she could be. Cynthia shares tremendous tips for leaders, but just listening to her is inspirational.

Key takeaways:

  • Caring for your team as a leader is a responsibility, not a nice to have
  • Our past cluttered with adversity can be the biggest gift of all for our team
  • Show others how to be resilient as a leader
  • Shift to a people-first strategy and your business will see the results
  • Take care of your people in consistent and caring ways
  • The goal is to never become disconnected to your team
  • Create a culture of connection
  • Make sure your people’s voices are heard
  • Allow yourself to care and be authentic even if you might be knocked down
  • Bring your whole self to work

This episode is a gem!

Heather Younger
Heather Youngerhttps://customerfanatix.com/
Heather Younger gets it. As a best-selling author, international TEDx speaker, podcast host, facilitator and Forbes Coaches Council coach, she has earned her reputation as “The Employee Whisperer”. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small - tick. Heather has facilitated more than 150 workshops, reaching +100 employers and their employees. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages. Companies have charted their future course based on her leading more than 100 focus groups. In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies. She has driven results in a multitude of industries, including banking, oil & gas, construction, energy, and federal and local government. Heather brings a tenacious and inspirational outlook to issues plaguing the workforces of today. Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals seeking insight into their organization’s’ dynamics. Heather’s writing can also be found on her blog at CustomerFanatix.com, as well as articles in the Forbes, Huffington Post, Thrive Global, American Express Open Forum, and more. Coupled with her Leadership with Heart podcast, weekly videos and employer newsletters, Heather stays connected to organizations long after she leaves the stage or conference roomWhen all the emails are returned and the mic is turned off, Heather acts as co-manager of her busy household in Aurora, Colorado with her husband, where they oversee their four children.