CLICK BELOW TO REDISCOVER HUMANITY

Leaders with Heart Are Accountable and Humble

–Featuring Antrece Baggett and Golbou Ghassemieh

In this episode, Heather interviews the two women from her DEI certification class which she referenced in her blog recently. These two women shared an interaction, which truly inspired Heather. Antrece Baggett, History, Associate Chair, and HCC Foundation Board Faculty Representative, and Golbou Ghassemieh, Project Manager/Recruitment Manager at Koff & Associates, both demonstrate humility, compassion, and accountability in their interaction.

Key Takeaways:

  • It’s important for caring leaders to be able to have accountability and take criticism.
  • Have the courage to confront the person that did something to harm you.
  • Demonstrate empathy and compassion when conversing with those who were hurt by your actions.
  • Both parties in a confrontation need to
  • Assuming positive intent and accepting what someone was intending to do, take people on their word. Giving people the benefit of the doubt.
  • Create a safe space for someone to speak up, everyone deserves an opportunity to open up and talk.
  • Be authentic leaders, whatever that is and whoever you are. Be yourself.
  • Help people to lean into the discomfort in their mistakes and embarrassment because that’s where growth happens.

Watch this week’s episode to experience the beauty of friendship and the true nature of caring leaders.

Heather Younger
Heather Youngerhttps://customerfanatix.com/
Heather Younger gets it. As a best-selling author, international TEDx speaker, podcast host, facilitator and Forbes Coaches Council coach, she has earned her reputation as “The Employee Whisperer”. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small - tick. Heather has facilitated more than 150 workshops, reaching +100 employers and their employees. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages. Companies have charted their future course based on her leading more than 100 focus groups. In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies. She has driven results in a multitude of industries, including banking, oil & gas, construction, energy, and federal and local government. Heather brings a tenacious and inspirational outlook to issues plaguing the workforces of today. Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals seeking insight into their organization’s’ dynamics. Heather’s writing can also be found on her blog at CustomerFanatix.com, as well as articles in the Forbes, Huffington Post, Thrive Global, American Express Open Forum, and more. Coupled with her Leadership with Heart podcast, weekly videos and employer newsletters, Heather stays connected to organizations long after she leaves the stage or conference roomWhen all the emails are returned and the mic is turned off, Heather acts as co-manager of her busy household in Aurora, Colorado with her husband, where they oversee their four children.

1 COMMENT

  1. A Leader of the heart lives and strives to make his colleagues, collaborators, family and friends successful people. This is why he is loved and followed by everyone: it is he who allows us to rediscover forgotten values, who traces the route towards great goals, who keeps the troop’s mood high when difficult times arrive, who takes responsibility for the progress of the ship.
    To do all this, a Leader must learn to use emotions intelligently, create happy interpersonal relationships, get in touch with his heart and make the listener’s strings vibrate.

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