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Is Yours ‘Just’ A Hotel?

Being in the hotel front desk, reservations and sales mystery shopping business it is interesting to hear the descriptions that frontline agents provide when asked for information about their hotels.

Those who have not been specifically trained to properly handle such questions tend to respond in one of three ways.

Some sound surprised that a guest would ask questions about the hotel itself and/or its amenities, services and facilities. Many of these agents are “Millennials” or “Gen X-ers” who might wonder why a guest would not just go online themselves to find this information.

via Is Yours ‘Just’ A Hotel? – Wednesday, 26th February 2014 at 4Hoteliers.

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