Did you know that 80 percent of IT managers are unable to spend sufficient time on value-added business initiatives for their employer? That’s according to a study of 200 IT managers, directors and supervisors across multiple industries. by EVAN, the on-demand platform for solving IT problems for businesses, and management consulting firm Trenegy Incorporated. The study also found that at those 200 companies, employees say 95 percent of the time there was an excess wait or hold time, 75 percent said issues were rarely resolved after the first attempt, and 32 percent said communication was difficult. Lucky for businesses, EVAN combats these issues! Dubbed “The Uber for IT support,” EVAN diagnoses IT problems in less than five minutes, resolving them in about a half hour. Check out the infographic below for more of the findings EVAN found in the study.
Is Traditional IT Support Effective?
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