When you go to a restaurant, a retail store, or your company has an ongoing relationship with a vendor, it’s easy to decide if you are receiving good customer service. You talk with people, employees or sales people help you, deliveries are made on time, you call for support, and more. Based on these interactions and the promises that are kept, you determine if you are receiving the level of customer service that you expect. However, there are some companies where the service may be less visible, if not even invisible.
via Invisible Customer Service: The Customer Must Be Reminded of How Good You Are! | Shep Hyken.
Well said.
Sans the customers’ feel about the service, growth process for any organisation does not take origin. Competitive delivery of services and pricing of products is also a relevant factor.