Whether you are managing a hotel or a department in a hotel, a strong service culture is a must. This is not a persona that any specific brand or franchise has cornered. There are boutiques, big box brands, independents, and private clubs that each excel if and when the service culture executed is significant and successful. Of all the traits of any type of hotel’s culture, those that have survived the test of time are the ones that managed to breed a culture of “care” for the hotel guest regardless of the product offering.
How to Insure Your Team Cares About Your Guests Stays
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