This FINAL encore experience will be unlike any other. Because like everything we do, it's been "reimagined" from beginning to end. It's not a virtual or hybrid event. It's not a conference. It's not a seminar, a workshop, a meeting, or a symposium. And it's not your typical run-of-the-mill everyday event crammed with stages, keynote speeches, team-building exercises, PowerPoint presentations, and all the other conventional humdrum. Because it's up close & personal by design. Where conversation trumps presentation. And where authentic connection runs deep.
Of course a related opportunity to upsell is when callers contact the reservations department or call center. Based on my experiences in the reservations mystery shopping business, there are still too many agents that only quote one rate – the lowest. So it is also a good time to remind your reservations team to quote a variety of room types, typically two or three, to all callers.
via How To Implement A Front Desk Upselling Program – By Doug Kennedy.
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