Social media can be a very taunting trend. Do I tweet or post? Do I need to respond to every complaint people send my way? Social media is a growing feature in addressing customer service for many companies. Lack thereof can negatively affect your business and, vice versa, active social media can greatly benefit it! But how does one go about approaching all the tweets, posts, follows, likes and comments? Here is a simple presentation, laying out some simple steps to use social media for customer service. Believe us, the numbers don’t lie! Take note of all the stats presented (good and bad) because they will greatly help your steps in achieving customer service expertise through social media!

via How to use social media for customer service | The Webinar Gazette.

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