Discover the three fundamental aspects of successful communication – Active Listening, Empathy, Rapport Building, and Asking Questions – and learn how they can help you grow your business and allow you to nurture relationships. Through good and bad examples, as well as practical tips for improvement, this presentation offers valuable insights to revolutionize the way you connect with others. If building profitable relationships with clients and customers, colleagues, and peers is important to you, listen or watch this podcast for simple, yet strategic ways, you can enhance your communication skills, so you communicate more effectively.
Yvonne A. Jones is a Relationship Building Strategist, Business Catalyst, Best-Selling Author, and International Speaker with a warm, caring, yet confident approach.
Yvonne A. Jones provides mature women business owners and professionals with a comprehensive solution to boost their profits without the need to become marketing experts. Utilizing her Profitable Relationship Building framework, Yvonne empowers her clients to increase their income and impact by developing and nurturing relationships with customers, prospects, partners, and colleagues, paving the way for efficient and thriving businesses.
Yvonne’s unwavering commitment to exceptional customer service and the customer experience garnered her recognition on HuffingtonPost.com as one of the “Top 100 Most Social Customer Service Pros on Twitter to Follow” and on GetApp.com as “One of the Top 15 Most Influential Customer Service Experts to Follow on Twitter.” In 2018, 2021, and 2023, Alignable honored Yvonne as Small Business Person of the Year for the towns she resided.
Yvonne treasures her Florida lifestyle, which provides her with the opportunity to embrace her passion for gardening and immerse herself in the vibrant beauty and diversity of flowers and shrubs that surround her.
Living by her mantra, “Focus on relationships; the money will follow,” Yvonne A. Jones demonstrates heartfelt and genuine dedication to her clients, inspiring them to cultivate meaningful connections and achieve lasting success.
