“Why the hell isn’t this project done?!”
“I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done.”
Our customer was angry.
He felt we weren’t doing our jobs.
Except for one problem.
Our customer was the reason his project wasn’t done. We had spent the last 2 months chasing him around, desperately trying to get the materials and approval we needed to finish his project.
He worked to sabotage his project.
Then complained that we weren’t getting things done.
He was the customer from hell.
If we wanted to save the relationship, we needed to turn our customer into an all-star.
via How to Turn the Customer from Hell into an All-Star : Under30CEO.
