How much does it cost you in customer service, absenteeism, attrition, innovation and potential talented managers? One produces a number, the other real results towards business outcomes. Not the company picnic where one marvels at the CEO flipping burgers but real-world engagement reduces attrition saving you millions.
In the past to be a supervisor one was only required to have the ability to issue clear “This is how we do things around here,” instructions. Employees expect more. Unlike their parents, they demand more than a gold watch and an “atta boy.”
The managers of today want to understand a way to seize the hearts and minds of employees – particularly the younger generation. Their reliance on “command and manipulate” methods worked generations ago when employees focused on survival priorities; a home and food on the table. This new age boomers and millennials expect more than gratitude for having a job. They have options. More than 70% are always looking for a better career move.
Today’s employees may appear to be listless. They demand to know that their opinions matter, that their contributions are appreciated, and that their personal improvement is deigned important.
Managers and leaders need the foresight to view engagement as a competitive advantage, as opposed to only a rating in survey outcomes.