It might be tempting to simply ignore the review – after all, it’s not from a real customer. But surveys show that potential customers rely heavily on online reviews when deciding to do business with a company, and many aren’t able to recognize fake ones. So it goes without saying that just a couple of negative sentences left on your business profile can do some real damage to your reputation.
Now for the good news: there are a few simple ways to handle bogus reviews and maintain your reputation with consumers. Our step-by-step guide tells you everything you need to know – from how to identify a review as fake to how to respond and, ultimately, get the review removed. We’ve also included some tips to help you more easily monitor your reviews in the future, so you can stay on top of any fake ones.
Our guide looks at some of the most popular review websites, so wherever you have a business profile, we’ve got you covered.
Courtesy of: Headway Capital
Great post! Very helpful and informative, thanks!