How Do You Train Employees To Have Difficult Conversations?

It’s time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called “I’m G.R.A.C.E.D.” that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.

TED: Ideas Worth Spreading
TED: Ideas Worth Spreadinghttps://www.ted.com/
TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). TED began in 1984 as a conference where Technology, Entertainment, and Design converged, and today covers almost all topics — from science to business to global issues — in more than 100 languages. Meanwhile, independently run TEDx events help share ideas in communities around the world.
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