Social proof is powerful. One of the main ways customers validate a business today is through online reviews. Whether it’s Yelp, Facebook, or TripAdvisor, there are many platforms to keep up with as a business owner. Not to mention the industry specific sites if you are in a niche market. Maintaining your online reputation through your business reviews isn’t always an easy task. Not only do you need to ensure that your business maintains a positive online presence, but customers often expect a response to their review in a timely manner. Yes, even the negative reviews.
To help you build out your online reviews and for a 5-step approach to respond to a negative review, check out the infographic by Valpak below. They break down twelve ways to get more positive online reviews and include specific examples on how you can reach out to your customers directly.