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Hotel Manager ‘Fights’ Guests Over Review ‘Threat’

BIZCATALYST 360°
BY BIZCATALYST 360°

A hotel manager at a Dublin property has launched a scathing attack on guests who he believes were threatening to post negative reviews in response to minor problems.

Paul Stenson from Charleville Lodge Hotel Dublin posted an open letter on the hotel’s Facebook page yesterday, aimed at some German guests who were in residence at the time.

In it, he explained how they had complained about dust on a lampshade and a headboard which wasn’t entirely horizontal.

While he accepted these issues, he said that after they were rectified, the guests continued to find more faults, taking photographic evidence to reception and insisting staff “do something about it”.

via Hotel manager ‘fights’ guests over review ‘threat’. ~ Monday, 13th October 2014 from 4Hoteliers.

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WE ARE THE AWARD-WINNING PUBLISHING DIVISION OF 360° NATION —PRESENTING OUR LIFE, CULTURE, AND BIZ MULTIMEDIA DIGEST AS A HUB OF CREATIVE EXPRESSION AND PERSONAL GROWTH. WITH AN EMPHASIS ON ACTION, OUR VAST GLOBAL CONTRIBUTOR COMMUNITY EMPOWERS PEOPLE TO TRANSITION FROM KNOWING WHAT TO DO TO ACTUALLY DOING IT —ALL COMPLEMENTED BY SYNDICATION RELATIONSHIPS WITH A CHOICE GROUP OF EQUALLY INNOVATIVE MEDIA OUTLETS. TODAY AND EVERY DAY, WE SIMPLY DELIVER THE VERY BEST INSIGHTS, INTELLIGENCE, AND INSPIRATION AVAILABLE ANYWHERE —DOING IT OUR WAY BY PLACING OUR WRITERS AND OUR AUDIENCE AT THE FOREFRONT. IT'S MAGICAL. IT'S EVERGREEN. AND QUITE FRANKLY, IT'S JUST GOOD STUFF. PERIOD.

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