CLICK BELOW TO REDISCOVER HUMANITY

A DECADE+ OF STORYTELLING POWERED BY THE BEST WRITERS ON THE PLANET

Hospitality?

by Ken Vincent, Featured Contributor

A FRIEND OF OURS went to an all suite hotel a couple of weeks ago. This was in a mid-west/southern hotel, not a trend setting place like NYC or San Francisco. He had never been to this small city before and was looking forward to exploring it’s restaurants, museums, and other offerings.

Hospitality 2No doorman, no bellman, no concierge, no desk clerk. In fact no front desk, but four kiosks in the lobby. Not even a welcome sign from the management. Though there was a sign near the kiosks stating that if one was broken, the guest could press a button and a technician would come repair it as soon as one was available.

He stayed at the hotel for three days and never interfaced with an employee. The closest he got was a card in his room saying that if he wanted fresh linens on the bed to put the card on it. There was a continental breakfast, but he never saw an employee there. No “Welcome”, no “Thanks for staying with us”, no “Have a nice trip”, no hospitality at all.

He will not only never go back to that hotel, he will never stay in another of that brand.

So is “hospitality” in the hospitality industry doomed to oblivion, or is this just a test gone bad?


CLICK HERE TO GET TODAY'S BEST WRITING ON THE PLANET DELIVERED TONIGHT

Ken Vincent
Ken Vincenthttp://sbpra.com/KennethVincent/
KEN is a 46 year veteran hotelier and entrepreneur. Formerly owned two hotels, an advertising agency, a wholesale tour company, a POS company, a leasing company, and a hotel management company. The hotels included chain owned, franchises, and independents. They ranged in type from small luxury inns, to limited service properties, to large convention hotels and resorts. After retiring he authored a book, “So Many Hotels, So Little Time” in which he relates what life is like behind the scenes for a hotel manager. Ken operated more that 100 hotels and resorts in the US and Caribbean and formed eight companies. He is a firm believer that senior management should share their knowledge and experience with the next generation of management.

SOLD OUT! JOIN OUR WAITING LIST! It's not a virtual event. It's not a conference. It's not a seminar, a meeting, or a symposium. It's not about attracting a big crowd. It's not about making a profit, but rather about making a real difference. LEARN MORE HERE


   

3 CONVERSATIONS

  1. For that we can thank those who prefer the trending dynamics of the “NEW NORM” where everything we have cultivated in life for the past 60 years has gone out the window with the baby and the bath water. Frankly, I prefer the hospitality of fine service, accouterments, smiling faces, and beauty. It is a large part of the experience. Sounds as this poor soul should simply have rented a truck from U-haul and hit the camp grounds.

DAILY INSPIRATION. DELIVERED.