Looking around and talking to hoteliers tells me that not all hotels dare to take a firm step beyond the hardware, into the area of personalising service.
Technology is still key nowadays, which is a good development. It certainly adds to the experience and comfort of the nowadays guest. The generation Y is entering the market and they have different needs. They grew up with technology and that’s how they communicate. They keep up, and so should you.
via Does the Hospitality Dare to Take the Next Step in 2014? – Friday, 10th January 2014 at 4Hoteliers.
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