The initial thought from anyone going through a crisis is: “I hope we come through this as well as Johnson & Johnson did in Tylenol.” As a consultant who worked with J&J during those troubled times, I can say the Affordable Care Act crisis is no Tylenol — for many reasons. But if the Obama Administration doesn’t work some magic soon, this leadership crisis will be considered its Iran-Contra or BP crisis.
Healthcare.gov: A Lesson In Crisis Communication
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