Your company’s all over Facebook and Twitter, but until IT integrates marketing and customer service systems, it’s all just show. Check the stats: 845 million people have signed up for Facebook worldwide, 152 million of them in the U.S.–nearly half…

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Your company’s all over Facebook and Twitter, but until IT integrates marketing and customer service systems, it’s all just show. Check the stats: 845 million people have signed up for Facebook worldwide, 152 million of them in the U.S.–nearly half…
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