Imagine that – a generation gap! Older people talking about younger people as if they were totally different creatures. I’m referring to travel industry commentary surrounding Gen Y, also known as the Millennials, those pampered citizens of the western world born somewhere between the early 1980s and the first few years of the new century.
They are different, completely different, speaker after speaker said at a conference I recently attended. They will change travel forever through their use of technology was the refrain.