Getting the most out of employees has always challenged employers, and hospitality employers are no different in this regard. It is particularly difficult in today’s highly regulated business environment with changing employee attitudes. But, in the hospitality industry, squeezing out the very best performance from employees can dramatically impact guest satisfaction and ultimately profitability.
Performance management is not just about dealing with poor performers. Instead, as explained in more detail in his article, it is a holistic process that begins with getting the right people, setting employee expectations, coaching employees to deliver efficient, high quality service and terminating the employment of the poor performers or employees who do not fit into the organization.
via Four Steps to Effective Performance Management for Hospitality Employers, by Albert Brannen.
