We, at Gallup, hear all too often from senior leaders who are frustrated with change management initiatives that are failing. Leaders continue to fall short of their goals with change programs, whether it is a new product launch, an organizational restructure, a new customer service program, or an effort to increase cross selling.
- How Do You Help a Leader Lead Change When You are the Leader? (bizcatalyst360.com)
- Change Management- 4 Factors that Distinguish Successes from Failures (vistage.com)