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As organizations reintroduce their people to the workplace, they must also reckon with social responsibility. It is one thing for management to express a desire for positive social change. It is quite another to “walk the talk” to create a civil work environment.
Sejal Thakkar understands the sting of incivility like few others. During her teenage years in the Chicago suburbs, she suffered from near-daily racial prejudice and bullying. Now, as a self-described Chief Civility Officer; Sejal uses her personal experience to provide effective workplace training that fosters civility.
In this episode, Sejal:
- Describes her role as Chief Civility Officer for TrainXtra. Starts at 2:57
- Relives growing up as a bullied “other” in the Chicago suburbs. Starts at 4:26
- Relates the experience of representing clients accused of workplace incivility, bias, and discrimination. Starts at 7:52
- Defines the term microagression. Starts at 21:58
- Pairs the civility narrative with the return to the workplace. Starts at 29:39
- Explains how fostering a civil workplace provides positive ROI benefits. Starts at 32:12
In the wake of Covid, remote work, and civil unrest, Sejal believes that we have hit an inflection point for fostering a civil workplace:
[There have been] so many things happening in such a short period of time that people are not putting up with B.S. at work, anymore.