Much has been, is, and will be said about social media support in customer service circles. But beyond the noise of the discussion, a fundamental trend is taking shape: As with the emergence of the Web itself, the social ecosystem is becoming part of the fabric of customer service.
via Forecasting and Staffing for Social Customer Service.
SOLD OUT! JOIN OUR WAITING LIST! It's not a virtual event. It's not a conference. It's not a seminar, a meeting, or a symposium. It's not about attracting a big crowd. It's not about making a profit, but rather about making a real difference. LEARN MORE HERE