Much has been, is, and will be said about social media support in customer service circles. But beyond the noise of the discussion, a fundamental trend is taking shape: As with the emergence of the Web itself, the social ecosystem is becoming part of the fabric of customer service.
via Forecasting and Staffing for Social Customer Service.
DO YOU HAVE THE "WRITE" STUFF? If you’re ready to share your wisdom of experience, we’re ready to share it with our massive global audience – by giving you the opportunity to become a published Contributor on our award-winning Site with (your own byline). And who knows? – it may be your first step in discovering your “hidden Hemmingway”. LEARN MORE HERE