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Five Strategies for Turning Service Agents into Sales Champions

Today’s c-level executives are turning to the contact center as a means to drive revenue and derive more profitable customer relationships. Once considered a cost center, the contact center is rapidly becoming a significant revenue producer. What is your strategy for evolving your contact center from a service center to a sales-centric culture?

The key is to create a robust revenue-generating environment with all the necessary sales techniques, tools and technologies. Create winning opportunities for your agents by optimizing the way they work and interact with customers to yield increased sales transactions and greater profits.

via Five Strategies for Turning Service Agents into Sales Champions.

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