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Fire Your Client: How and When Should you Refuse to Serve

In the hospitality industry, we believe that our guests are always right, we even expand the meaning ‘guests’ to our suppliers and even employees. Bonus programs, social incentives, special offers are there to attract more business and make us more successful and efficient. However, does more business mean better business?

via Fire Your Client: How and When Should you Refuse to Serve. – Tuesday, 6th August 2013 at 4Hoteliers.

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