CLICK BELOW TO REDISCOVER HUMANITY

A DECADE+ OF STORYTELLING POWERED BY THE BEST WRITERS ON THE PLANET

Essential Customer Service Statistics You Need to Know

How can you improve your customer service? It might seem obvious that faster response times and human interaction are the keys to success, however taking care of your consumers is far more involved. When you are in contact with a customer, it’s not just a one-off conversation or transaction — it’s a small piece of your relationship as a whole.

People are becoming more and more connected to their favorite brands. For example, the term “lovemark” was coined by Kevin Roberts, CEO of Saatchi & Saatchi, to explain consumers’ loyalty beyond reason to brands. They actually love certain brands and couldn’t live without them. Selling a great product or service is a huge step to finding this brand loyalty, but it wouldn’t be possible without excellent customer relations. In fact, 96% of global consumers say that customer service is an important factor in their choice of loyalty to a brand.

Consumers want to feel valued and appreciated. What better way to show them you care than by doing everything in your power to meet their needs? This includes employing people to personally resolve their problems as well as being friendly and willing to help at all times.  As many as 75% of customers would pay more for exceptional customer service. The visual below details vital, data-driven customer service tips to give you insight into the importance of customer care.
Essential Customer service StatisticsCourtesy of Nextiva

CLICK HERE TO GET TODAY'S BEST WRITING ON THE PLANET DELIVERED TONIGHT

BIZCATALYST 360°
BIZCATALYST 360°https://www.bizcatalyst360.com/about/
WE ARE THE AWARD-WINNING PUBLISHING DIVISION OF 360° NATION —PRESENTING OUR LIFE, CULTURE, AND BIZ MULTIMEDIA DIGEST AS A HUB OF CREATIVE EXPRESSION AND PERSONAL GROWTH. WITH AN EMPHASIS ON ACTION, OUR VAST GLOBAL CONTRIBUTOR COMMUNITY EMPOWERS PEOPLE TO TRANSITION FROM KNOWING WHAT TO DO TO ACTUALLY DOING IT —ALL COMPLEMENTED BY SYNDICATION RELATIONSHIPS WITH A CHOICE GROUP OF EQUALLY INNOVATIVE MEDIA OUTLETS. TODAY AND EVERY DAY, WE SIMPLY DELIVER THE VERY BEST INSIGHTS, INTELLIGENCE, AND INSPIRATION AVAILABLE ANYWHERE —DOING IT OUR WAY BY PLACING OUR WRITERS AND OUR AUDIENCE AT THE FOREFRONT. IT'S MAGICAL. IT'S EVERGREEN. AND QUITE FRANKLY, IT'S JUST GOOD STUFF. PERIOD.

SOLD OUT! JOIN OUR WAITING LIST! It's not a virtual event. It's not a conference. It's not a seminar, a meeting, or a symposium. It's not about attracting a big crowd. It's not about making a profit, but rather about making a real difference. LEARN MORE HERE


   

CONVERSATIONS

  1. The customer today is a “digitalized” customer, inclined to experiment online without leaving the traditional store. A customer who alternates between physical and digital in moments and contexts functional to his needs.
    Therefore, it is fundamental to combine the human element with technology, to gather information efficiently and from all company channels, in order to set up personalized communication strategies and create value relationships.
    If the choice is on the quality of the relationship established with the brand; only by building a strong relationship that empowers the customer, it is possible to obtain a real and lasting competitive advantage. In this sense, the relationship between clienteling and customer experience is indissoluble: being able to know and interpret the tastes, behaviors and values of its customers, understand their needs and offer solutions, is the best way to build a loyal audience that becomes his brand spokesperson.

DAILY INSPIRATION. DELIVERED.