Believe it or not, a customer on the other end of the line can sense the atmosphere in your workplace just by your tone. They can also feel if you are sincere in helping them out or just simply doing your job to get the issue over and done with.
You may not be aware of it but your delivery of customer service is for the most part influenced by your company’s work behavior. Customer relationship management experts can predict how effective your customer service will be just by observing your company’s office culture. So how does company culture affect customer service quality? We have noted the following: