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Did You Ever Get a Voicemail From Marble Mouth?

The other day I got a voicemail message from someone who sounded like they had a mouth full of marbles. I couldn’t understand most of what she said, and she spoke so quickly that each word just bled into the next. I even played the message back hoping to catch what I missed the first time. No difference.

A question for you salespeople…

Why waste your time making a phone call and then expect someone to call you back when we can’t even understand what you are saying?

Are you just trying to fill your quota of 100 calls a day? Maybe…

I’d be happy to call you back if I knew what you were saying. Really, I would. But instead, this is what I was thinking:

  • Is this a prank call?
  • Are you trying to sell me something?
  • Are you a “prince’ from some far-off country calling to say you have millions of dollars for me?

Why should I attempt to call you back under these circumstances?

Well, maybe I’ll call back to find out about the millions…

Steve DiGioiahttp://stevedigioia.com/blog/
With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

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