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Definitive Proof that Great Customer Service Pays Off

Listen up, companies. It pays to invest in great customer service. How do we know? Using SurveyMonkey Audience, we asked more than 400 Americans if a company’s reputation for excellent customer service affects whether or not they’ll buy from them.

And it turns out a whopping 72% of customers say they’re “very” or “extremely” likely to shop at a company or particular location because of their reputation for outstanding customer service.

via Definitive Proof that Great Customer Service Pays Off.

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