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Data Driven Employee Performance and Customer Satisfaction

For nigh over a decade now it has been received wisdom that any organization with a direct touch point to customers is going to need a dynamic and ongoing stream of metrics that provide feedback on the efficacy or not of their customer service platform.

Partly driving that thinking is the fact that up to 40% of the volume of customer service calls may not materialize if a pro-active data driven customer service response mechanism is in place; one that would have gone towards anticipating customer preferences and needs.

via Data Driven Employee Performance and Customer Satisfaction. – Tuesday, 24th December 2013 at 4Hoteliers.

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