A Customer’s Bill of Rights

by Ken Vincent, Featured Contributor

I WAS IN A HOSPITAL the other day and noticed a “Patient’s Bill of Rights” posted in the waiting room. It took me back to 1972 when I did somethingBill of Rights similar in a hotel lobby. I made a brass wall plaque about 2 feet by 3 feet listing the customer’s bill of rights in our hotel.

I thought it was a good idea at the time and many guests commented on it. However, it never really caught on and even today few companies display a customer’s bill of rights.

I later did something similar in the employee break room showing “Employee’s Bill of Rights”. (The employees loved it, but interestingly enough the union hated it.)

Do you have a printed and displayed customer bill of rights at your business? If not, do you think having one would be of benefit by both informing customers and reminding employees of your position on customer rights?

What would you include in the bill of rights for your clientele? If you did one for employees, what would you include?


Avatar
Ken Vincenthttp://sbpra.com/KennethVincent/
KEN is a 46 year veteran hotelier and entrepreneur. Formerly owned two hotels, an advertising agency, a wholesale tour company, a POS company, a leasing company, and a hotel management company. The hotels included chain owned, franchises, and independents. They ranged in type from small luxury inns, to limited service properties, to large convention hotels and resorts. After retiring he authored a book, “So Many Hotels, So Little Time” in which he relates what life is like behind the scenes for a hotel manager. Ken operated more that 100 hotels and resorts in the US and Caribbean and formed eight companies. He is a firm believer that senior management should share their knowledge and experience with the next generation of management.
avatar
3000
  Subscribe  
Notify of

JUST 1 CLICK

IS ALL IT TAKES TO LEARN SOMETHING NEW TODAY

Must Read

JUST 1 CLICK

IS ALL IT TAKES TO BEGIN ENJOYING OUR PODCASTS

JUST 1 CLICK

IS ALL IT TAKES TO EXPLORE OUR INSPIRING GLOBAL COMMUNITIES

Email List Login