by Ken Vincent, Featured Contributor
I WAS IN A HOSPITAL the other day and noticed a “Patient’s Bill of Rights” posted in the waiting room. It took me back to 1972 when I did something
similar in a hotel lobby. I made a brass wall plaque about 2 feet by 3 feet listing the customer’s bill of rights in our hotel.
I thought it was a good idea at the time and many guests commented on it. However, it never really caught on and even today few companies display a customer’s bill of rights.
I later did something similar in the employee break room showing “Employee’s Bill of Rights”. (The employees loved it, but interestingly enough the union hated it.)
Do you have a printed and displayed customer bill of rights at your business? If not, do you think having one would be of benefit by both informing customers and reminding employees of your position on customer rights?
What would you include in the bill of rights for your clientele? If you did one for employees, what would you include?
