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Customer Service: What Not to Do When You Don’t Know

Recently I had a question about my international calling plan for my mobile phone, I was preparing for several overseas trips and my assistant was tasked with finding the best plan our carrier had to offer;

One might think this would be an easy project; just get the information and sign up for the program, but, one might be wrong.

Without boring you with the details, my assistant came back with information that didn’t seem to make sense. She was told when my monthly bill renewed, my international plan would start over because the plan ended in the middle of my trip. In other words, even though I was only gone for a week, we would be charged for two months of the international calling plan. I asked her to call back for clarification.

via Customer Service: What Not to Do When You Don’t Know. – Tuesday, 14th October 2014 at 4Hoteliers.

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