Customer Disappointment Experience (CDX): Is it the Next Frontier in CX Domain?

Life is like a tweet. Everyone has the opportunity to write 280 characters … but what you write is what makes the difference The customer is the king. The words illuminate the centrality of customers in driving economic activities. As such, customer experience (CX) has become the most important consideration for new product and service … Continue reading Customer Disappointment Experience (CDX): Is it the Next Frontier in CX Domain?