A crisis is an opportunity riding the dangerous wind.
Leading in crisis is about having command of oneself in order to lead others through it. This means being a role model, having command of your own emotions and being able to maintain a cool head and focus.
Gather Facts. Good decision making in a crisis means having facts and understanding what is happening. Gathering facts and details allows you to make proactive decisions instead of reactive ones.
Don’t rush. While some situations require an immediate response, try to take a moment to asses and don’t rush to a decision, judgment, reaction or action.
Make a decision. A crisis requires someone to make a decision. Don’t be paralyzed by “what if I get it wrong” thoughts. You can always change course with new information.
Stay calm. In a crisis, emotions run high and panic can set in. Leaders must be able to project calmness. Bring a moment of silence to chaos, slow down and lower your voice to calm others.
Leaders are tested during a crisis, but the key to handling it successfully is to set the example by maintaining control. Failure to do so will result in those around you losing confidence and trust in your abilities.