Every hotel – large or small, independent or branded – operates using established front office procedures for processing credit card information and payments, and they are generally followed most of the time. However, we have noticed that hotels sometimes deviate from what we would call “best practices” for processing their guest’s credit cards. One reason for this may be that while most hotel owners and managers follow the credit card procedures they were taught, they often don’t really know the “why” behind these standard practices and procedures – or what the impact might be to the bottom line for not following them. Deviating from, or not following best practices for lodging industry credit card processing can cost any hotel hundreds or even thousands of dollars a year.
via Credit Card Best Practices Can Mean Big Savings for Hotels, by David Hogan.
