This blog is written to aid both managers when recruiting and appraising staff and consultants in the recruitment industry, so that they can determine their own level of competence in what they do. This is the 7th post in a series of twelve.
7. Communication
The definition of communication in the dictionary is as follows: – the imparting or exchanging of information or news. Also, a letter or a message containing such information or news. It comes from the Latin where the verb ‘communicare’ means to share.
So, we’re looking at verbal, non-verbal and written communication, which recruitment consultants do for the majority of their working hours.
I’ve written 2 other blogs on communication within recruitment: – Communication – the cornerstone to recruitment and Communication within Sales if you want even more information.
Purpose: – The purpose for a recruitment consultant is to operate with a style of regular and relevant communication, whilst remaining conscious of adapting their style to others, to ensure that the message is understood.
1. Tell me what the term communication means to you:
a) Why is it important?
b) What are the most important things to consider when communicating?
c) How do you manage to keep in regular contact with your customers?
2. Give an example of a recent time when you have had to communicate something, that was difficult or complicated to get across:
a) What was the message?
b) Who were you communicating to?
c) How did you go about it?
d) What was the outcome?
3. How do you adapt your style of communication?
a) Give me some specific examples of your adapted styles?
b) How has your style developed over time?
c) Where do you still need to develop within the area of communication?
High level of competence shown: –
- Stays focussed on the outcome of the communication, whilst remaining sensitive to others responses
- Elevates communication to higher levels through creating rapport in verbal, non verbal and written communication
- Ensures the message is made clearer by utilising force of their own personality
Each week I’m tackling a new competency and I will follow the same format of purpose, questions and three examples of what a high level of that competency would look like.
