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Communication: It Doesn’t Have To Be So Messy

Shared Leadership Carol Anderson[su_dropcap style=”flat”]H[/su_dropcap]AVE YOU EVER HAD a conversation that went like this? What a lovely laugh for a Sunday morning, but what profound lessons for Monday.[su_spacer]

I bet you have. I know I have.  We laugh because it hits home. Apparently we haven’t progressed too far since 1953, because we are still having these silly conversations.

Of course Abbot and Costello’s routine is a classic and takes silly to extremes, but these types of conversations happen in organizations all the time.

One person is trying to say something. The other person is trying to say something. It gets to the point where the reason behind the communication is lost because the other person just wants to win.

The tone of the conversation goes from natural, to shouting, and finally to total frustration that ends in thinking the other person is just nuts.

What’s happening?  Everyone is so set on winning that no one is focused on the outcome, which needs to be effective communication that leads to appropriate results.

How do you avoid these silly mis-communications? By taking the time to define terms, and really understand what your partner in dialogue is trying to get across.

Had Bud Abbott or Lou Costello said, “Hang on – I think we want the same things “– for us both to know the names of the other players.  I wonder if we should stop arguing and figure out what each other is saying.

Of course, that wouldn’t have led to the greatest comedy routine of all times. But it might help in our everyday arguments. Because really, we all want similar outcomes – to do good work and to be recognized for that.

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Carol Anderson
Carol Andersonhttp://andersonperformancepartners.com
CAROL is the founder and Principal of Anderson Performance Partners, LLC, a business consultancy focused on bringing together organizational leaders to unite all aspects of the business – CEO, CFO, HR – to build, implement and evaluate a workforce alignment strategy. With over 35 years of executive leadership, she brings a unique lens and proven methodologies to help CEOs demand performance from HR and to develop the capability of HR to deliver business results by aligning the workforce to the strategy. She is the author of Leading an HR Transformation, published by the Society for Human Resource Management in 2018, which provides a practical RoadMap for human resource professionals to lead the process of aligning the workforce to the business strategy, and deliver results, and writes regularly for several business publications.

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