When Service Slays Satisfaction – A Restaurant Case Study (Part 2)

The central gravitational force for the business of hotels is, unarguably, the guests. The reason why mega monies were paid to renowned architects and...

When Service Slays Satisfaction – A Restaurant Case Study (Part 1)

While in the Hotel business, each of us has the power to enchant, attract and bind guests into the brand fold; we also have...

Top Tips On How To Keep Your Job! (Part 2)

While Part One of this article focussed on the strategic aspects, Part Two is more tactical in its suggestions. Let’s look at these career-building...

Top Tips On How To Keep Your Job!

Part One We were just talking business and the goings on in the Hospitality (mine) and Manufacturing / Marketing (his) industries when my husband shared...

How To Win And Influence Employees

When I was starting out, Companies, to my mind, were these giant edifices of stone and steel with high ceilings and vast cold interiors,...

Hoteliering: The Top Ten Things That Will Never Go Out Of...

We live in the marketer’s world. Ideas, products, dreams sold well are craved after and form a part of our wish list. Marketers also...

Earn Your Stripes First! – Top Resolution Of A True Professional

You know the three jobs that have been continuously downgraded, bastardized and undermined in the millennial are easily - the Writer, the Professional Speaker...

Organizational Climate And How It Affects Us

Organizations are really microcosms of the larger universe we live in. Hence they can be hot, cold, tropical or temperate. They can also be...

What Does An Iconic Hotel Look Like?

Part 2 – The ‘Soul’ Of A Brand Moving up their own Maslow’s Pyramid of “existential” Hierarchy, hotels have been differentiating themselves from each other,...

What Does An Iconic Hotel Look Like?

Part 1 – The 'Substance' Of A Brand The business of hoteliering, perhaps, dates back to the time when the first explorer trudged into a...

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The Coming Gig Workforce & The New Gig Economy

According to techtarget.com, a gig economy is “is an environment in which temporary positions are common and organizations contract with independent workers for short-term...

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