Leadership –The Cost of Silence

Leaders are told over and over the importance and benefits of encouraging candid, healthy employee voice. They are told that they should surround themselves...

Team Relationship Management – CRM For Your Team

The Rise of Teams The quest to build more effective teams has a long history. The arrival of “Scientific Management” early in the twentieth century,...

Too Many Cooks In Your Virtual Team Kitchen?

Research on traditional, co-located teams has shown the positive impact that personality can have on team performance. However, it is not just the “power...

The Paradox Of Performance Pressure

For many organizations, the rapid pace of technological change and global competition have driven the need for increased speed in executing complex projects. Organizations...

Leaders – Are You Choosing Mediocrity?

In his April 2017 HBR article What to Do About Mediocrity on Your Team, Joseph Grenny observed that “The toughest test of a manager...

Mind The Gaps

As traffic grew on the London Underground in the 1960s, it became impractical for the limited number of platform attendants to warn all passengers...

You Only Get One Story – So Make It Interesting

Nine years ago, I was teaching an undergraduate business course at Westminster College near Salt Lake City. Most of the students were seniors, and...

Google, Aristotle, And The Habits Of Highly-Effective Teams

Google's Project Aristotle provides data that demonstrates the importance of going beyond empirical analytics and understanding the messier, emotion-based data that comes from relationships....

The Cost of Silence

We can’t just sit back and wait for feedback to be offered, particularly when we’re in a leadership role. If we want feedback to...

Sales Team Performance – The Game is Changing

How do you continuously improve your sales team’s performance? The traditional answer was to put in place a tough, heroic sales leader who embraced an...
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