How To Get Ahead Of The Competition In Business

The business world is fiercely competitive – new startup businesses are appearing on a daily basis, customer expectations are increasing, and companies are constantly...

5 Local SEO Strategies That Bring Results

Google has revealed that 46% of total search queries have ‘local intent’. This means users were looking for information specific to their area. These...

Circling The Wagons For Excellence

Excellence is about fighting and pursuing something diligently, with a strict and determined approach to doing it right. It's okay if there are flaws...

Importance of Customer Feedback for Your Digital Products

Customer feedback is information that you receive from your customers about your business, including its products and services. Or, you could receive information about...

The One Question

It all starts by asking this one question It’s Tuesday, July 18th.  If you are a sales leader, you know what this means.  It’s less...

Customer Second? – Delivering Service When It Matters

Don’t forget your service when your customers need you most. Air Canada Canceled the Flight and their Service. [youtube https://www.youtube.com/watch?v=-KgBc-QQ4zA]

The Blogging Journey

My Blog Doesn't Work I get asked the question “Why doesn't my blog work?” time and time again, and I would love to answer the...

App Icons For Mobile Design Best Practices

When we consider the big picture of how our apps impact the world around us, we tend to pay less attention to the details....

Whatever Happened To Customer Service Training?

This is not a rant rather a plea… My bride and I went to two of the banks that have our money. The transactions should...

Customer Service – The Good, The Bad And The Ugly

This post, written a few years ago and updated, was prompted by a TV ad — yes, really. It was an insurance ad, and although...
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